Sign up for our waitlist to be notified of our next project opportunity
For home health and hospice agencies, the move toward Home Health Value-Based Purchasing (HHVBP) means that 30% of an agency’s success is defined by patient satisfaction scores. This trend is being closely followed by hospice organizations as family satisfaction scores begin to receive greater scoring in overall quality. Raising these scores is difficult, but there are evidence-based approaches that work.
BerryDunn, lead researcher of the National Healthcare at Home Best Practices and Future Insights Study and National Patient and Family Satisfaction Quality Improvement Project, is now accepting waitlist registrations for our next improvement project. This project is designed to improve agency CAHPS Star Ratings through implementation of research-based initiatives.
Research has shown that when patient values and patient preferences are prioritized through person-centered care, the number of extremely satisfied patients significantly improves. The goal of this project is to help skilled and non-skilled caregivers implement a model of person-centered care to help improve their agency’s patient and family satisfaction scores.
Join us for this limited opportunity
For round two of this project, we are inviting 75 agencies to participate in a six-month education program focused on building caregiver skills in person-centered care as well as supervisory training in employee engagement and retention. The project combines one-on-one consulting with leading industry experts and robust online education modules. Through our research collaboration, agencies that use CAHPS services through SHP will have their scores sent automatically prior to and after the project for more streamlined analysis.
What is included
Participating agencies will receive:
| • | A consulting call with agency leadership to review current CAHPS and employee engagement/turnover scores, and discuss areas of improvement |
| • | Employee course: Building a culture of exceptional customer experience |
| • | Caregiver course: Person-centered care (PCC) to improve patient satisfaction |
| • | Optional PCC mentorship program for caregivers |
| • | Supervisor course: Supervising for improved employee engagement |
| • | Comprehensive training materials |
| • | Six hours of consultation to discuss progress and next steps |
| • | At the conclusion of the six months, a comprehensive report and future roadmap |
| • | Six additional months of monitoring agency metrics |
Participation fee
The cost to participate in this study and receive the six-month education program and materials is $4,500 per site/CCN, with a discounted fee for additional sites. If there is enough interest, the project will begin October 27, 2024.
Sign up today
If you’d like more information, contact Lindsay Doak, Research Director of the National Healthcare at Home Best Practices and Future Insights Study at ldoak@berrydunn.com.