Learnings from the National Patient and Family Satisfaction Quality Improvement Project
Get expert insights on CAHPS performance predictors
In home health and hospice settings, performance measures such as communication, willingness to recommend, patient care, respect, emotional support, and timely assistance are essential. Plan mandates to publicly report quality and patient satisfaction scores are increasingly common, underscoring the need for home health providers to maintain scores of three or more stars.
CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey scores capture the experiences of both patients and caregivers. However, improving these scores remains a challenge. In response to this challenge, the National Patient and Family Satisfaction Quality Improvement Project implemented structured, person-centered care models that promote accountability and service excellence. This initiative included a six-month blended learning program combining online modules, one-on-one consulting, and practical tools for sustained improvement.
Data gathered from the project identified predictors of CAHPS performance changes for agencies. Understanding these predictors is vital to improving your organization’s performance.
Complete the form to the right to download our comprehensive analysis of the project’s findings.